The Travel Card:
- Reduces the traveler’s financial burden – no upfront expenses, the Travel Card is University paid
- Minimizes the need for individual travel advances
- Integrates with Concur's expense system, which reduces data entry
- Does not affect the cardholder's personal credit report
- Sets adjustable limits - overall or for a specific time frame
- Provides fraud protection
- Provides travel accident and baggage delay insurance
- Provides car rental insurance
Obtaining a Travel Card
The Travel Card application is an electronic DocuSign form. The new University-paid Travel Card is available to all faculty and staff who travel or who book travel on behalf of others. If you have a Travel Card, there is no need to prepay for travel expenses with your own funds. If you have departmental approval to obtain a Travel Card but have not yet submitted a Travel Card application, please fill out the DocuSign form. This electronic form does all the work of routing signatures for you so there is no need to print out the form. You will need your responsibility center number to complete the form.
After your Travel Card application has been received and approved by the Travel Card administrator, you will receive and email with instructions on how to complete the required Travel Card training module.
Upon successful completion of the training module, you will receive a link to the DocuSign Acceptance Form. The Acceptance Form requires two signatures – the cardholder’s signature, and the cardholder’s supervisor’s signature. For faculty, the second signer would be a business manager.
After you have successfully completed training and turned in a completed Travel Card Acceptance Form, the Travel Card administrator will contact you to confirm your card was processed and is being mailed. Please allow one week for delivery.
Your Charge Card (“Commercial Card”) is issued by Citizens Bank, National Association. Read this Agreement thoroughly. This Agreement, as modified from time to time, governs your use of the Commercial Card and the Account ("Cardholder Account") issued in connection with the Commercial Card.
Types of Expenses on the Travel Card
The University-paid Travel Card should be used for expenses related to travel* as follows
- Airfare, baggage fees
- In-travel postage and other transmittals such as facsimiles and telegrams
- Dues, professional memberships, registrations, and subscriptions
- Group travel arrangements
- Emergency goods and services while in travel
- Actual meal costs
- Car rental and ground transportation
- Telephone charges
- Share services such as Uber, Lyft, and Airbnb
- Business Meals
- Wi-Fi costs while inflight or during lodging
When to Use Your Travel Card
The University Travel Card is the preferred payment method for all purchases related to booking or while in travel status. It is also used for select other expenses, as identified in the list above. To help cardholders better understand when to use the Travel Card, as opposed to the P-Card or PantherExpress System, PantherExpress Payment Processing has developed a comparison chart to better identify the type of purchase and what payment method may be used. Please pay particular attention to any qualifiers, such as "in travel status."
Travel Card Information
Chip and Pin
This is a chip and pin card and the pin may be required to complete the transaction at the point of sale. The pin is most commonly used outside the United States but you may be asked for it domestically, especially in high tourist areas and restaurants. when used, the pin replaces the signature and is a more secure payment method that provides protection from fraud.
You will receive the four-digit pin number in the mail. It is very important that your remember this number. If you forget or need to change your pin number, call Citizens Bank customer service.
Calling Citizens Bank customer service
You will be asked to identify yourself through a verification process. The information you may be asked for includes, but is not limited to the following:
- Security code (in lieu of Mother’s Maiden Name): PITT + the last 4 digits of your SSN
- Address that appears on your Citizens profile including correct zip code (hint: this address appears on your new card documentation. It may differ from what you put on your application)
- Credit limit
Emergency ATM Access
An emergency line exists for situations where a traveler needs to pay an unexpected cash expenditure (a credit card is not accepted) AND when the request cannot wait until normal business hours.
- Phone Number: 412-648-7170
- Only for after hours and weekend emergencies
- Default Amount: $500
- Approval will be sought by Payment Processing on the next business day
- Greater than $500 can only be given with departmental approval
- Fees: 2% cash advance fee
- Foreign Transaction Fee, if applicable, is an additional 2%
From 8:30 am to 5 p.m. Monday-Friday, all calls should be directed to PantherExpress Customer Service, 412-624-3578.
If more than $500 is needed and an Approver cannot be reached in advance, the traveler should use a personal account or credit card and submit the expense through Concur.